Developing SOPs | Chunder Khator

Through our Process Standardization and Reengineering Service, we deliver clear and effective process manuals that standardizes processes for efficiency, compliance, and risk management

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Standard Operating Procedures (SOPs) are the backbone of efficient business operations. They provide clear, step-by-step guidelines for executing tasks consistently, ensuring that every process—from procurement to financial reporting—runs smoothly and without ambiguity.

By formalizing your business processes, SOPs help streamline operations, enhance compliance, and minimize risks. They serve as a single source of truth for employees, improving productivity, reducing errors, and ensuring that critical workflows remain intact even during transitions or scaling.

Chunder Khator & Associates leverages its years of experience as internal auditors in myriad sectors to standardize or reengineer processes, enabling businesses to operate & scale smarter, faster, and with minimal redundancies.

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SOP Development

Creating clear, step-by-step guidelines that formalize critical workflows such as Order to Cash (O2C), Procure to Pay (P2P), Record to Register (R2R), Hire to Retire (H2R) and other critical business processes, to reduce ambiguity, and enhance consistency across teams and locations.

Business Process Reengineering

Analyzing, redesigning and optimizing critical business processes to eliminate inefficiencies across processes such as Order to Cash (O2C), Procure to Pay (P2P), Record to Report (R2R), Hire to Retire (H2R), or other core functions. We help organizations rethink and restructure workflows for greater agility, cost-effectiveness, and scalability.

Deliverables

Process wise SOP Manual – Step-by-step procedural guides, including sub-processes, activities, documents created, persons responsible, and MIS/reports.
Process Flow Diagrams – Visual representation of workflows
Authority Matrix
Risk Control Matrix – Identifying & mitigating process risks

Our Methodology

UNDERSTAND

Existing organisation structure, missions, functions, policies, systems etc.
Existing document flow
Existing description of processes and sub-processes;
Management’s perspective of associated risks related to the processes & sub processes;
Existing Controls to mitigate the risks;

UNDERTAKE

Process walkthrough (in-person)
Interactions with process owners and functional personnel and obtain their perception of key process objectives, controls and desired improvements.
Study of inputs/output documents in relation to processes, performance measures (if any), MIS.

ANALYZE

Key elements in each business process
Formulate key process objectives
Effectiveness of process, systems and controls in the light of process objectives & controls
Identify improvement opportunities

RECOMMEND AND DELIVER

Key elements in each business process
Formulate key process objectives
Effectiveness of process, systems and controls in the light of process objectives & controls
Identify improvement opportunities
Deliver - SOP manual, process flow diagrams, authority matrix and risk control matrix